Being an online dispensary that ships to all states, We process all orders directly through our website and communicate via email every step of the way. Orders must be placed through our site for accurate and secure processing. We do not accept orders over the phone.

After completing checkout, you’ll see a confirmation screen with your order number. A confirmation email will also be sent. If you don’t receive a confirmation email, please contact Customer Service.

We accept Credit/Debit Cards (Visa, Mastercard, Discover, American Express), and Money Order/Cash (via mail). We also accept prepaid gift cards and cryptocurrency. All credit/debit cards must be associated with a billing address within the United States.

We do not offer refunds or exchanges for any reason. However, if you experience germination issues or receive damaged items, we may offer a replacement in the form of store credit, at our discretion. Replacements are only available for customers in eligible states, and requests must be made within 30 days of purchase. Please note that certain strains and items are not eligible for replacement. For more information, refer to our detailed payment and delivery page on our website.

We typically ship orders within 1–2 business days of receiving payment. During promotions or holidays, processing may take longer. You will receive an automated email with your tracking information when the package is ready for shipping.

You will receive an email with your USPS tracking number once the shipping label for your package is printed, typically within 1 business day. You’ll get two emails — one from us and one from ShipStation — both containing your tracking information.

We ship Monday through Friday, with packages dropped off at USPS by 4 PM daily. Delivery times depend on USPS and may be subject to delays.

If USPS tracking shows the package as delivered, contact your local post office for the geotracking information, which includes where it was delivered. The Postmaster at your local post office will be able to help you. If your package was delivered to the wrong address, USPS can typically retrieve it. If they are unsuccessful, please submit a Delivery Insurance replacement form via our website and include the geotracking documents so we can work on a solution for you.

Yes. We ship using a PO Box under the name. The outside of the package does not have our logo or business name. We also offer stealth shipping to conceal breeder packs if needed.

At this time, we only ship within the continental US, Alaska, and Hawaii.

If a choice is available, click “Change Variant +” next to the freebie in your cart and select from the dropdown menu.

Bulk freebies come without breeder-specific packaging. While we can’t list breeder details, we do provide the strain name and whether the genetics are auto-flowering or photoperiod, as well as feminized or regular.

No, you don’t need an account to place an order or get updates. Order updates will be emailed to the address provided at checkout. If you do create an account, you’ll also be able to see your order history, current statuses, and update information. You can create an account at checkout when you place an order, or by visiting the My Account page at any time.

Submit an Incorrect Pack replacement request form on our Contact Us page, including a picture of the packing slip and all items received. We will ship missing items or provide a return label for incorrect products.